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What payment methods do you accept?
We accept credit/debit cards, Apple Pay, Google Pay, and Shop Pay. -
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. -
Which countries do you ship to?
We ship only to the United States. -
How long does it take to receive my order?
Estimated delivery time is 7-10 business days after your order is placed. -
How can I track my order?
You will receive an email with a tracking number once your order has shipped. Tracking Page -
How does the return process work?
You can return items within 14 days of receipt, as long as they are in their original condition. - Refund Policy Page -
How can I contact customer service?
You can reach us by email at support@vellonia.com, by phone, or via our Contact Page. -
What should I do if my package is delayed or lost?
Please contact our customer service team immediately—we will assist you in resolving the issue.