Our Story
Vellonia was founded with a vision to create clothing for those who value substance over spectacle. Established in 2024, we design pieces that embody quiet elegance, timeless appeal, and enduring quality.
Guided by minimalist principles and exceptional craftsmanship, our founders saw a need for refined style that’s both sophisticated and accessible. We believe true style doesn’t demand attention — it moves with confidence and grace.
Our Philosophy
At Vellonia, luxury is not defined by logos or fleeting trends — it’s in the way a garment makes you feel. Every piece is crafted with intention, balancing clean lines, premium materials, and versatile design that transitions effortlessly from day to night.
FAQ
Frequently Asked Question
How can I contact customer support?
Our support team is available via email, Monday to Friday, from 9:00 AM to 5:00 PM (local time). For assistance, you can:
- at support@vellonia.com
- Contact Page for full contact details
We’re here to help and typically respond to emails within 1–2 business days.
How long does shipping take?
Our standard delivery time within the United States is 7–10 business days. This includes:
- Handling Time: 1–2 business days (Monday to Friday)
- Transit Time: 6–8 business days (Monday to Friday)
Once your order has shipped, you will receive an email with a tracking number. You can follow your package’s journey on our Tracking Page.
Can I return or exchange an item?
Yes! You have 14 days from the delivery date to request a return or exchange. Check the Refund Policy
What if I receive a damaged or incorrect item?
We apologize for any inconvenience! Please contact our customer service team immediately with your order number and a photo of the item. We will arrange a replacement or a full refund for you, at no extra cost. support@vellonia.com