Frequently Asked Questions

  1. What payment methods do you accept?
    We accept credit/debit cards, Apple Pay, Google Pay, and Shop Pay.
  2. Do you offer free shipping?
    Yes, we offer free shipping on all orders within the United States.
  3. Which countries do you ship to?
    We ship only to the United States.
  4. How long does it take to receive my order?
    Estimated delivery time is 7-10 business days after your order is placed.
  5. How can I track my order?
    You will receive an email with a tracking number once your order has shipped. Tracking Page
  6. How does the return process work?
    You can return items within 14 days of receipt, as long as they are in their original condition. - Refund Policy Page
  7. How can I contact customer service?
    You can reach us by email at support@vellonia.com, by phone, or via our Contact Page.
  8. What should I do if my package is delayed or lost?
    Please contact our customer service team immediately—we will assist you in resolving the issue.